Your Work You answer incoming client calls for the call
centre clients who contract you. Some clients also contract for outgoing
Your Workplace You work from your own home office using your own
PC work station. You are connected to your contact centre clients
through our remote Network.
Your Work Training You are fully trained, on-line, for each of your
chosen clients call types. Training time varies by client, it can
be few days or sometimes a week or two. You are required to pay a
small fee for your training courses.
Your Work Contract You do not work for ContractWorld. You contract
your services directly with the recruiting clients who advertise
on this site. Clients are responsible to you for the work provided,
your supervision, administration, scheduling and pay. Full contract
details are viewable in ContractWorld Members Section.
Your Business Over time, you can build up your agent business by
adding different customer service centre clients. With more clients
you have a greater variety of work, more opportunities and, of course
you will earn more money.
Your Work Hours You have the opportunity to work flexible
hours, sometimes for very short periods. You can work as many or as
few hours as you like, as long as you satisfy your clients schedules.
Your Work Schedule You post your available time for the coming week
in the online ContractWorld scheduler. The scheduling system automatically
integrates your available time with your clients needs. You can swap
shifts with other Contract Agents on the scheduler swap board. You
can also commit to a standby status for extra work.
Your Work Payment You are usually
paid on a per call basis, the fee per call is set by your clients.
You are paid directly by your contact centre clients. Payment is
bi-monthly and deposited electronically to your bank account. Income
expectations, with a mix of clients, should average about £12.00
Your Work Overhead As an independent business you pay for the (largely
tax deductible) costs of running your office including; equipment,
connections and operating fees.