Every day, millions of people in the UK make phone calls to all kinds of businesses.
There are pizza calls, car rental calls, calls to buy computers, calls to ask about their energy bills. In fact, there is every kind of customer service call you can imagine.
Traditionally these calls have been answered by an internal customer service agent (CSA’s) staff working in large “bricks and mortar” corporate contact centres.
Today however, more call centres are beginning to contract independent CSA agents working from their homes to answer many of the calls. The industry name for this new kind of on-line worker is a Remote Contract Agent. (RCA)
The increasing demand for Remote Contract Agents presents a wonderful opportunity for anyone who wants their own business working flexible hours from their own home office.
As a Remote Contract Agent you can earn on average £10 to £16 an hour, which is certainly more than you would earn working inside a call centre.
What’s more, it’s work you have a great deal of control over because, as an independent contractor, you run your own business. It’s you who decides how many clients you wish to work for and (to a surprising extent) when and how long your work shifts are.
If you want to work part-time it’s a job that offers you almost perfect flexibility. Increasingly however, Remote Contract Agents are choosing to build their business into full-time endeavors.
Certainly there is enough work coming to ContractWorld to keep an agent busy all day (and night).
The path that leads to you working at home as a certified self-employed agent contractor is clearly laid out. Thousands of contract agents have already successfully completed the “Six Steps” process. And rest assured we will help you every step of the way.
As long as you live in an area where high-speed internet service is available you can work as Remote Contract Agent. If you live outside the Network local calling area you will need a VOIP computer phone to avoid long distance charges.
You will need a dedicated, equipped space free from the intrusion of any background noise (TV’s, radios, children, pets, lawnmowers etc). As a condition of employment all effort must be made to exlude extraneous noise
You must have either Cable, DSL, or ISDN internet access. Dial-up, satellite and wireless connections do not provide the necessary speed rates.
You will need basic computer skills. You should be competent in word processing and email use, browser use, downloading and installing of software.
You need a phone line that is independent of your home phone line for voice transmission.
You need your own recent model computer that is compatible with our remote network. The network has equipment specifications that you must meet in order to operate at the technology level necessary to execute call and data transactions for Client call centres. Click here for Technical Specs
In addition to your telephone and computer there are three small equipment items that are important to the daily execution of your remote work.
In this 2 day, 12 hour on-line course, you learn the key skills required to operate independently from your own home office linked to a remote network system including how to operate all aspects of the AgentAccess OS™ software.
Once graduated from this course you will attend the corresponding client course. The fee for this Agent Access course is £15.00 + VAT.
Once invited to training by a Client, you register on-line to a Client Application course. In this course you learn how to process the specific call transactions of the client you have applied for.
According to which client corporation you apply to, your course could vary from 2-8 days, and training fees can vary between £75+VAT-£150+VAT.
All training is done online in a virtual classroom setting. All training fees are payable at time of registration by Visa, MasterCard or Bank Transfer. All training costs are tax deductible.
The LiveXchange Agent Access OS™ is the Network’s exclusive operating system needed for your computer to interface with the LiveXchange Network’s infrastructure and business tools.
Once you begin working for a client The Agent Access OS™ software is licensed to you for a fee of £14.50 per per fortnight (+VAT) for one client (£2.50 per fortnight (+VAT) for each additional client.
The LiveXchange Network partners with PaySource Direct an automated, third party billing service that supplies the precise invoicing and accounts receivable for your business.
Each (2 week) pay period PaySource Directelectronically bills each of your clients, collects the amount due and then deposits payments directly into your account. The PaySource Direct fee is £5.81 VAT included, per two week invoice period. Plus, £2.50 (+VAT) for each additional client.
There are no fees involved in becoming a ContractWorld Member. It’s free.
Once a member you have the power to login to the Members Section of this site and immediately apply for a work contract. However, you are not obligated to ever apply for contract work, and you can certainly end your membership at any time.
Once you register and login as a ContractWorld member you enter The Members Section. This is where you prepare to apply for the contract work you are interested in.
The section includes a Resume Builder where you create a personal, multi-media CV specifically designed for home-based Contract Agent work.
Included in the Resume is a Remote Certification check-list that let’s you quickly establish how ready you are for on-line work.
Once you have completed the first level of Certification you can then apply for any of the contract work listed in the ContractWorld postings.
Your application is sent directly to the recruiting company who will then review your application and notify you if you are invited for training. The entire recruiting process is on-line and you can find out where you stand very quickly.